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BlueWave Express Car Wash
- Car Wash
- San Rafael, CA
About this business
Our priorities at BlueWave are the safety of your vehicle and the environment. Our car washes are meant to rid your vehicle of unwanted grime and leave it sparkly clean, but gently so. Additionally, we strive to not contribute to furthering the damage done to the environment and the globe. Our goal for each car wash is to use the minimum amount of water and give you the best car wash available. Our soft, eco-friendly water is in complete compliance with local and state regulation, so you can rest assured your car wash will b... read more
Location details
990 Francisco Blvd E, San Rafael, CA, 94901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 7:00 a.m. to 8:00 p.m. |
I drove up to the **************** location to purchase a single car wash as I live over an hour away from the location and just happened to be in town. The guy took my card, ran it, and gave it back to me. I noticed a charge on my card from them and decided to reach out to figure this charge out. I was finally able to reach somebody at the 800 number that they provide online after being on hold five separate times for over an hour each time. The gal told me that I paid $26 originally for a single car wash, which is absurd b... read more
My New vehicle was scrapped while going through their washing . We felt a hit and we were out of the machine we checked the vehicle and it had small scrapes on the bumper. We filed an incident report and they immediately closed it stating the camera did not show any malfunction. My car was brand new and now has a scrap they refuse to acknowledge or repair.
They cracked my windshield, I even provided proof there was no damage before going into the tunnel and dash camera footage where you can hear the crack happen in the wash, they still deny liability saying the crack was already there. I had the manager look at the video footage and he told me there was no damage BEFORE the wash. I still can't reach corporate via email or phone, next step is small claims court!
Worst customer service experience I have ever had . the representative "Gabby" answered my phone .trying to explain to her the problem and she's not listening to me. Keep saying the same exact thing. I asked to talk to her supervisor "******" and she said she refuses to talk to me , wasted about 37 mins of my time.
I am currently being charged on my credit card for a vehicle that is not mine! I have canceled numerous times and have all the paperwork from the car wash showing it's canceled every month I have to go up there but I am still being charged. I have the printout of the plate of the car and the person's name as well. They have been washing their car on my dime for almost 8 months now! All I keep getting told is to call the customer service number to get a refund but I sit on hold for an hour each time and then the system hangs ... read more
The wash on *************************** ripped off the emblem off my 2022 Silverado. They will not take any responsibility for replacement.
Took my truck to blue wave car wash in March 2024. The brush damaged my side mirror. I was told someone would contact me from their office. I missed their call, and have not been able to get anyone to return my calls and emails for two weeks. This company is a joke. Just as all the other complaints have mentioned.
the worst slickest upper management team in the world. I wish I could give minus 100.
Horrendous customer service that never answers!!! FRAUD!!! I have removed, YES THAT IS RIGHT, REMOVED A PARTICULAR CARD 2 times, about to be 3 once someone decides to email me, or call me back. I have sent many email, and called so many times I ended up ending it because of the hour long wait times. Well, that should tell you something! A lot of people bitching??? My AMEX has been on file, and the half wit thief at the ******* ** ******** location padded my account to a higher membership. You F**king thieves have been chargi... read more
Frequently asked questions about BlueWave Express Car Wash
How is BlueWave Express Car Wash rated?
BlueWave Express Car Wash has a 4.3 star rating with 1,188 reviews.
When is BlueWave Express Car Wash open?
BlueWave Express Car Wash is closed now. It will open at 7:00 a.m.