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ClearWater Express Wash
- Car Wash
- Katy, TX
About this business
Location details
902 Katy Fort Bend Road, Katy, TX, 77494, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 7:00 a.m. to 8:00 p.m. |
This car wash damaged the front and rear bumper of my vehicle. Over two months, I emailed their claims department 10+ times with no follow up. I received one TWO minute phone call where I was told they’d call me back because the info they had was incomplete. SIXTY TWO DAYS later after yet another unanswered email, I get a call that my claim is denied due to clear photo and video footage of previous damage on my vehicle. THERE IS NO WAY. My car was in great condition when it enters and exits with clear damage to the front and... read more
There’s days they decide to close early because “it’s a slow day”, because of my job I can only go between 6:30-8 pm. Like today, I get there at 6:50 pm and it’s closed. It’s supposed to be open until 8pm. I have 2 subscriptions, had them for years now. Gonna cancel them and I’m going across the street. Definitely do not recommend this car wash !
I wish I could give them 0. This is happened on September 10th, 2022 at Katy location. I heard some noise on the roof at the beginning of the car wash, and when my car was under dryer we heard a loud crashing noise and the end of my roof was shattered in pieces. The employee of the car wash verified that the damage will be covered; however, after many calls back and forth between the managers they said that they will NOT cover the repairs and that my car was malfunctioning prior the car wash!!! So just be aware if your car ... read more
Business response:
Yulia Merchant We're sincerely saddened your experience with us was not pleasant. After investigating your incident claim, we determined the damage occurred due to the pre-existing condition of your vehicle’s spoiler. Our car wash is safe, but unfortunately cannot be responsible for pre-existing conditions.
Pressure wash isn’t working 3 of the last 4 times. I will try to upload video going thru the car wash with soap on my vehicle and pressure wash not coming on. Saving water maybe? Will upload on other review sites as well.
Business response:
Please contact us so we can improve your experience for future visits! We appreciate customer feedback and would love the opportunity to earn your recommendation.
Frequently asked questions about ClearWater Express Wash
How is ClearWater Express Wash rated?
ClearWater Express Wash has a 4.8 star rating with 1,370 reviews.
When is ClearWater Express Wash open?
ClearWater Express Wash is open now. It will close at 8:00 p.m.